Latest review first
Molly Maid - Worst cleaning company / Dont respect your time
I called ok on Wednesday to scheduled them to come out to Clean my house.The person who took my my information down stated that I would get a 30 mins call before they would come .The estimator would come too. On Friday they show up at 9:01 am and no called. Keep in mind I Told after 9 :30 bc I had just had surgery so I really wanted my house to be cleaned. House doesnt even smell good .!
At regularly scheduled visit two weeks ago, they did not clean floors as contracted for. Notified them and they came back next day. Applied a new (to them) chemical to wood floors which caused "spotting". Again notified them, they came back and applied Murphy's Oil...Read more
I didn't like
- Service created an issue that is not redressed
I used a credit card to hold and appointment last March for the cleaning of a doublewide mobile. The cleaners showed up, did their job, barely, and gave me a total for the services. I paid with a check in full. Fast forward to July 28th...They charged my credit card...Read more
I didn't like
- Fraudulent business practice
I wanted to check on the Molly Maids I got over to the house early and found out that the crew was running late at their last job. I called the office and left instructions for the cleaners to concentrate on the bathrooms and kitchen and I would direct them on the...Read more
My bottom bathroom wasnt even clean. My sons toys were just tosed in the corner along with everything else nothing was wiped down dust eas still on my fans i found crums on the side of my floor still pretty much waisted 195 dollars (gave them 200) for them to vacuum....Read more
They made it right. The team they sent to redo the cleaning (at no extra charge) did an excellent job, and I do appreciate the service guarantee they offer. I do not want the team I complained about sent again, but the first team, and the team sent today were...Read more
- Were willing to come back out at no charge
- Service guarantee
- Clean floors
For mothers day, my husband promised me a cleaning service. Not knowing the going rate, he called up molly maid and scheduled a cleaning; $300 for a 2,000sqft home?! When he told me the price I told him that was absurd! He called around to other services and qas quoted...Read more
I wish there was a minus star to the rating. They charged me a bomb for a totally shoddy job. 2 cleaners came and wrapped up atleast 2 hours job in 55 mins - one constantly cribbing about having cold, other being new. When asked to fix a few things, answer was oh! it's...Read more
I was very dissatisfied. Not with the cleaning so much as the disrespect. Follow up appt. I cancelled.due to illness. Tried to reschedule. No one would call back. Things missing also.Read more
Molly Maid - Bad service
The girls came over with a small mob and vacuum , they were laughing and chatting for 2 hours then came up to me and told me they were done ! The floor was like untouched I got a wet piece of tissue and wiped one spot on floor and showed it to them , they contacted their manager who was very mean and requested me to pay , I explained the situation to her and showed her the photos of dirt on floor .she was still mean and disrespect. The worst service ever !
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