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I used a credit card to hold and appointment last March for the cleaning of a doublewide mobile. The cleaners showed up, did their job, barely, and gave me a total for the services. I paid with a check in full. Fast forward to July 28th...They charged my credit card...
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I didn't like
  • Fraudulent business practice
#1331253
Molly Maid - Horrable Cleaning Services
Molly Maid - Horrable Cleaning Services
Molly Maid - Horrable Cleaning Services
Molly Maid - Horrable Cleaning Services
Molly Maid - Horrable Cleaning Services
I wanted to check on the Molly Maids I got over to the house early and found out that the crew was running late at their last job. I called the office and left instructions for the cleaners to concentrate on the bathrooms and kitchen and I would direct them on the...
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Anonymous
Cleaninglady

Did the service assure you your time would come clean? Over time certain things cannot be cleaned back to its original newness. Cleaning people are not magicians.

#1328775
My bottom bathroom wasnt even clean. My sons toys were just tosed in the corner along with everything else nothing was wiped down dust eas still on my fans i found crums on the side of my floor still pretty much waisted 195 dollars (gave them 200) for them to vacuum....
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#1292296
They made it right. The team they sent to redo the cleaning (at no extra charge) did an excellent job, and I do appreciate the service guarantee they offer. I do not want the team I complained about sent again, but the first team, and the team sent today were...
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4.0
I liked
  • Were willing to come back out at no charge
  • Clean floors
  • Service guarantee
#1269390
For mothers day, my husband promised me a cleaning service. Not knowing the going rate, he called up molly maid and scheduled a cleaning; $300 for a 2,000sqft home?! When he told me the price I told him that was absurd! He called around to other services and qas quoted...
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#1268388
I wish there was a minus star to the rating. They charged me a bomb for a totally shoddy job. 2 cleaners came and wrapped up atleast 2 hours job in 55 mins - one constantly cribbing about having cold, other being new. When asked to fix a few things, answer was oh! it's...
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#1261722
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Molly Maid - Arrogant young women. Disrespectful. Her cleaning not good.

I was very dissatisfied. Not with the cleaning so much as the disrespect. Follow up appt. I cancelled.due to illness. Tried to reschedule. No one would call back. Things missing also.
#1260927
Molly Maid - Bad service
Molly Maid - Bad service
Molly Maid - Bad service
The girls came over with a small mob and vacuum , they were laughing and chatting for 2 hours then came up to me and told me they were done ! The floor was like untouched I got a wet piece of tissue and wiped one spot on floor and showed it to them , they contacted...
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#1256045
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Molly Maid - Horrible

You might as well just hand out your money to strangers in the street because Molly Maids are lazy and once you instruct them they become destructive and disrespectful. DO NOT let them in your house. I was stupid enough to give them a second chance.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1251876

Contact Molly Maid

Mailing Address:
MOLLY MAID of Northeast Bergen County
38 W. Main St.
Bergenfield, NJ 07621
Phone:
(201) 387-6787
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Molly Maid - Horrible service !
Molly Maid - Horrible service !
Molly Maid - Horrible service !
The worse device ever , I brought them to clean my office and she told me she's done , I went to check and I found that they almost done nothing , the floors were dirty and looked like it's never been mobbed . We talked to person who sent them , they were so rude and...
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Anonymous
Anonymous

If they've never been mobbed, you need to tip better.

1.0
#1251151