Always A Zeq

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Verified Reviewer
| map-marker Columbia, Tennessee

Because I need to talk to the main person on cooperati

I have tried and tried to go back to Molly Maids, but because I had something that was ongoing, they won't let me come back. This was about 3 to 4 years ago.

There were 2 things I couldn't help with, but now I live 3 minutes from Molly Maids. I need a second chance; this isn't right.

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Carmina M Xms

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Verified Reviewer
| map-marker San Marcos, California

Over promised, over charged and never delivered!

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I hired Molly Maid of North County to come every other week. When the estimator came we went over the details of how I want our house cleaned every other week.

She even wrote it on the contract I had to sign as this is how she based the bi-weekly cost for them to clean. They required me to have the deep cleaning for the first time which they charge per hour and came out to over $700 for the 1st cleaning. Time comes for the cleaning they missed a lot even on the first cleaning. When the 2nd cleaning came the 3 girls that came to clean our house were huddled in each room talking away rather than cleaning; I guess they never believed in "divide and conquer" nor had time management skills.

I work from home and on a Zoom call constantly they were so loud. They came for about 2 hours for a $274 cleaning charge. They not only had missed a lot of things that were written on the contract even as petty as taking the trash out which should be an automatic thing to do when cleaning they rushed out. You would think 3 maids would be able to do what is in the scope of work written on the contract.

When I called the office their office manager answered, I asked if she read the email I sent her a week ago, and she said she had not read my email yet. She said she'll read it and get back to me. After 5 minutes she called me back and said I read your email, and it seems like we are not the right fit for you. I was trying to explain to her that the email I sent was to remind them to make sure those items are addressed for when they come next time.

She didn't even give me a chance and just flat-out kept on interrupting me and wouldn't even let me get a word or two. The bottom line they took over $700 on the initial cleaning then took another $274 to just do a subpar cleaning and ignored what we talked about. I pointed to her that the contract had stated the scope of work and that's how it was based on how much they would charge me the Manager came back with a very rude, almost yelling attitude to me and said they don't have to follow what is on the contract I was given. I was shocked as what was on the contract was the scope of work and what was the basis of the cost they would charge.

Very frustrated right now. When I tried to call the corporate office no one answered the phone and when I left a voicemail message no one returned my message either.

Do yourselves a favor, save the headache and money, and do not hire this company as they will over-promise and never do the actual work they said they would do. I wish I could rate this company with a negative star, but it is not an option.

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Loss:
$974

Preferred solution: Full refund

User's recommendation: Run away from this company!

Sharon F Rnp

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Verified Reviewer

Cleaning was a disaster

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Molly Maid - Cleaning was a disaster

I was charged $289 for a first time cleaning. Our laminate floors were left wet and a white film of their cleaning product was left on the floor.

The floors were sticky to walk on. Also, swirl abrasions on the floors. A white film was also on our black stove top. Cobwebs on overhead light, dust in corners.

Hair on bathroom vanity. They wanted to send another crew for a do-over, but we refused. I feel if it can't be done first time, don't want them back. I asked for a refund.

I was told it would be $50. It was $47 because I was charged a $3 convenience fee!!!

I would never use this company again and will file a report to BBB.

Offices involved were from Livonia and Birmingham, MI. Horrible, horrible company.

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Loss:
$242
Pros:
  • No pros
Cons:
  • Lots of cons

Preferred solution: Full refund

User's recommendation: No! No! No!!

John F Jch

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Verified Reviewer
| map-marker Pflugerville, Texas

I was overcharged for work that was worse than worthless.

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My credit card was charged more than $300 for a one-time cleaning. The first time I ever heard or saw that figure was when my credit card was charged; i.e., no estimate given beforehand, no information from the maids.

Of course, I can't get even a partial refund because it's not their "policy" to provide for this. When the maids arrived at the front door, I first showed them the carpet a few feet from there, which had an area of stains about 2' by 4', and told them our top priority was to get rid of it. After they left, about half the area had been left untouched. My second most important request was to leave counters as they were because we wanted to be able to find things where we had left them.

The best I could think of to express this, inasmuch as I am not fluent in Spanish, was to say emphatically, while gesturing parallel to the floor: "Leave everything above floor level just as it is!" They rearranged everything on the kitchen bar and counters and on both bathroom counters and I had to waste almost two hours the next day trying to find the items we regularly use. About a dozen things had disappeared, including body wash, toothpaste, and at least one bottle of medicine. These were all above floor level--on the cabinets, the living room shelves, the showers, etc. I stayed in the office, not wanting to look over their shoulders and kibbitz.

They hadn't told me how long they expected their work to take, and then left without giving me any chance to inspect the work. They left only a negligible part of the area untouched, the way I had requested. Immediately outside my office were scuffs on the tile floor. I pointed them off, but they kept going, and when I called after them "Is it okay with you folks to leave areas on the floor dirty?" One of them loudly called out, over her shoulder, "Your house too beeg."

So, to summarize, they gave me no idea how much money this was going to cost me; they did next to nothing that they were supposed to do and did plenty of things they were not supposed to do.

And then one of them gave me attitude.

It should go without saying that my wife and I absolutely will not waste another penny with Molly Maid. The "work" (a term I use loosely) those two were paid to do was not simply worthless; it was much worse than that.

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Loss:
$303

User's recommendation: Don't pay for any work unless you see an example of it.

Tavish Uqw

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Verified Reviewer
| map-marker Sarasota, Florida

Poor cleaning and no recourse

I hired Molly Maids for a deep clean prior to having company. It was the worse cleaning job I have ever had!

What did they leave dirty? floors, mirrors, sinks, toilets, furniture, counters, etc. I took pictures of the dirt that was not cleaned, sent them to MM, and was told they would come back out and make it good. Unfortunately, I was not going to be home the next two days, and then my company was arriving.

They WOULD NOT give me a refund (I paid them $260 plus I gave the girls a tip--not realizing what they had left undone.) They should be ashamed for not giving me a refund as I had to clean the house myself before my company arrived. I would not recommend MM as they gave me no reasonable option to recover the money I wasted on their service (or lack thereof.)

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Pros:
  • See above

User's recommendation: Use another company.

Lisa N Rck

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Verified Reviewer
| map-marker Anaheim, California

Service didn't show up on time

The estimate time was between 12pm and 2pm. They were going to give me a call 30 minutes before they arrived.

It has been 30 minutes over the time frame and no call. I tried calling but no one will take my call

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Upset C Hid
map-marker Altamonte Springs, Florida

Orlando Seminole County - Molly Maid

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Orlando Seminole County - Molly Maid
Orlando Seminole County - Molly Maid - Image 2
Orlando Seminole County - Molly Maid - Image 3
Updated by user Nov 29, 2021

This home is for stroke victim and they mistreatment for customers with disabilities is awful

Original review Nov 29, 2021
BEWARE! Company is a scam and will not support their customer.

Worse service EVER!! Please do yourself a favor and DO NOT USE THE COMPANY. I spent $200+ to have my downtown luxury highrise penthouse cleaned and they did not fully clean it at all. Very disturbing!

I immediately called the office to advise, sent proof of multiple photos and was called a liar - the office manager specifically said "My cleaners have been with us a long time and it's hard to believe that those stains were left". I've sent multiple photos and the response is that it is hard to believe. Very unprofessional! The actual Cleaners were unkind and had attitudes the entire time.

I have cancelled my multiple properties from this company. Their behavior is truly unprofessional. They cannot come out and re clean due to they have "other" obligations. So I wasted money on a half clean.

A RIP OFF!!! Do not HIRE them - they will steal your money and won't clean your home and call you a liar. The entire staff is un professional.

I requested to speak with the owner and they cannot contact them until the next day. Unbelievable.
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Loss:
$220
Cons:
  • No support of customers
  • Poor response from office management
  • High prices

Preferred solution: Full refund

User's recommendation: BEWARE! SCAM COMPANY! DO NOT HIRE!

Anonymous
map-marker Hatboro, Pennsylvania

Very Unreliable

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I received a call from a Molly Maid representative at 8pm. I set up the appointment, confirmed with a credit card and was told "We absolutely service your area." A few days later, right before theappointment, I received a call stating we don't service your area.

When I told them I was promised they service my area, I was told "The person making the appointment was confused. Unfortunately, we are all not on the same page as a company." I wasted time waiting for the appointment and turned down other cleaning companies because I thought this was a reliable company.

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User's recommendation: This company is unreliable and I would not suggest using their service since they are not on the same page.

Anonymous
map-marker Clinton Township, New Jersey

Unable To Actually “Clean” A House

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After bragging about how popular she was, and stating outright that she had lots of other houses to clean that day and so couldnt be bothered with the kitchen baseboards, she had a hissy fit. I had asked her to please pull out the under bed storage boxes and vacuum there.

I had told her that at my old house we had been traveling and got bedbugs one time, so I was worried about that. She refused to clean because we had bedbugs, and to call her boss. I called her boss who defended her behavior. She had seen some black stuff behind the headboard.

So I pulled out the headboard and found some dust and a dead water bug. She got hysterical and began to accuse me of verbally abusing her. When I asked her to leave my house, she threatened to call the police. I kept repeating, get out of my house, until she left.

I later found a smear of cat *** which is what she actually saw, and refused to clean up. I wouldve cleaned it up if she had told me the truth. I happen to have a very nervous rescue cat who may have been under the bed and got spooked by the vacuum cleaner.

These young people who clean houses these days never learned how to clean.

Gone are the days of decent house cleaners. I guess theyve never had children so never had to clean up after them when they pooped

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Cons:
  • Poor work ethic

Preferred solution: Full refund

User's recommendation: COMPLETELY INCOMPETENT - WEBSITE DESCRIPTION IS A LIE

Anonymous
map-marker Cape Coral, Florida

Poor service

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My daughter had her house cleaned by Molly Maid. She FaceTimed me and showed me *** left in the sinks and tubs, crumbs and dust left on counter tops and floors that hadnt been touched.

There were 3 cleaners!

She called and asked the manager to come and see, he said thats not going to work for me, Ill cancel your service. WOW!

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User's recommendation: Do not use them!

Anonymous
map-marker Eden Prairie, Minnesota

Poor workmanship

I want to reach out and tell you what an awful job your business is. They are sloppy, look right past things that need attending to.

No one speaks English so you can ask them to do something you see they've missed. They come in too fast to do a good job so they can get to their next one. I will be dropping the service as soon as I can find one to replace yours.

I'm very disappointed.

Karen Amell

Eden Prairie MN. 55347

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KARL R Dlo
map-marker Phelan, California

Not satisfied

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for those of you that are trying to get a rental home cleaned be aware

that molly maids of Victorville does not lean stoves or dish washers

light fixtures won't be cleaned , if you have anything like tape on your

windows it will not be removed

so if your looking for thorough cleaning do not call molly maids of

Victorville.

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Preferred solution: this is just a warning to other coustomers

User's recommendation: if a rental property call some one else

Sherry B Qrq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive product

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Molly Maid - Did not receive product
Molly Maid - Did not receive product - Image 2
Molly Maid - Did not receive product - Image 3

I purchased an ammo clock from this company. I kept checking in the order status.

After 6 weeks I contacted the company. I was told the the product would be shipped soon. After another month I contacted this company again. A week later I received an email stating it shipped.

After 2 weeks I contacted this company again. I received no response. After a week I contacted this company again. No response.

Stay away from this company. Looks as if I've lost this money.

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Loss:
$4799

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase from this company. You will lose your money.

Emma J

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Verified Reviewer
| map-marker Clay, Indiana

My House was Filthy

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I paid $355 for Molly maids to come clean my house and they did a HORRIBLE job. They left the whole house filthy.

I gave them pictures and they didn't care. I had to pay full price for a half clean house.

View full review
Loss:
$350
Cons:
  • Service and resolve of my complaint
  • No followup on bad service
  • No followup

Preferred solution: Price reduction

User's recommendation: Don't hire them if you want a clean house

1 comment
Anonymous

It is a shame that you need to lie because you do not want to pay the agreed amount.

Anonymous
map-marker Roselle, Illinois

Never received clock. They ssid it had shipped.

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Ordered for Christmas 2020.. ordered in Octtober.

Can not believe this happened. Ewould not reccomend to anyone!!!

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Loss:
$50
Tiffany W Xfr

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Verified Reviewer
| map-marker Ashland, Virginia

Needs to be said

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point blank asked for my final check and she denied me saying I had to turn in my shirt, plus all of the equipment and cleaning supplies are old. And honestly although of teams half butt clean the houses to give the appearance of looking clean

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Preferred solution: my check

User's recommendation: If you use this service please look they're really in your house to make sure that your rooms have been properly cleaned

About

Related Companies

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Summary

Molly Maid In. provides cleaning services for the private houses and has a lot of branches on the territory of the Unites States. Molly Maid is a member of Service Brands International.Molly Maid is providing professional residential home cleaning for more than 25 years and since has gained a reputation for quality and reliability. Molly Maid has a quality guarantee for its services and accepts all claims about the cleaning during the next 24 hours. The company offers a franchise system for the businesspeople who want to share a successful experience. Each franchise independently owned and operated.

Molly Maid reviews and complaints

Molly Maid is ranked 66 out of 444 in Cleaning Services category

Area Served

USA

Payment Methods

VISA

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