Molly Maid House Cleaning Service Reviews

Molly Maid House Cleaning Service 1 of 5
1.7
(9 reviews)
Advertised vs Delivered
Value for money
Product or Service Quality
Very poor cleaning, poorly equipped, poorly trained, chatting most of the time, not delivered at time promised, borrowed cleaning tools that were not returned, poor value.No response to several calls in. Annoying answering service repeatedly asking me the same questions. I will never use them again. Very poor cleaning, poorly equipped, poorly trained, chatting most of the time, not delivered at time promised, borrowed cleaning tools that were...
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MOLLYMAID-CANADA.INC

MOLLYMAID-CANADA.INC Hello,
Thank you for bringing this issue to our attention. Our service is guaranteed and we would like to resolve your concerns. Please call our Support Office at 1.855.263...

1.2
I liked
  • Friendly supervisor
I didn't like
  • Service quality
  • Poor customer service
  • Overcharged for little work
#915791
My family hired Molly Maid to clean specifics rooms, but they don't seem to know which ones to clean still. I came home to find my bedroom (a room not meant to be touched) clean. This would seem like a good thing, but it is not. Many things in my room were misplaced or completely missing, including personal items. I feel like my privacy was taken away by these maids and I'm upset about it. I never trusted them from day one and this experience...
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I had recently had surgery and could not do my usual housekeeping chores, so I set up a cleaning appointment with Molly Maids. I wanted three baths cleaned, tile floors mopped, and carpets vaccumed. They did a horrible job cleaning the showers in the bathrooms, and my son had to re-mop the tile floors after they left. They left sneakers tracks all over the kitchen floor as they did not wear protective booties. I paid 200.00 and informed...
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Anonymous

Anonymous WTH I LOVE MOLLY MAID

The branch where I now live does not seem interested in their clients satisfaction.Easy to reach surfaces, such as table tops have dust remaining in the center only an hour after a visit. Sliding glass door tracts have dust and spider webs, indicating they were not vacuumed, right after a visit. Baseboards are not touched and candles are not dusted. Maids take personal calls - I work from a home office and find this distraction may be the cause...
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2.3
I didn't like
  • No followup on bad service
  • Poor customer service
  • Lack of interest in an unhappy client
#842595
I said ok. They came and stayed two hours and left a bill for $225.00. I called to say they must have the math wrong and she said no $75.00 is for a team of two. I responded no one told me it would be more with a team of three and the new price was not told (or I would have limited it to one hour cleaning max). She just said, "well with three its 112.50 an hour." The house looked pretty good but not $225.00 good. I will not be using them...
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Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
Molly Maid House Cleaning Service Review from Billerica, Massachusetts
I am extremely disappointed in my Molly Maids house cleaning. When I called to request a cleaning, I told the woman I spoke with my fiancé and I were moving into a house we bought and since there was a family who lived there before, I wanted a thorough cleaning so I would not have anything dirty left behind by the previous owners. The woman said they do not clean windows, which was fine, but they would do everything else; clean the windowsills,...
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