Anonymous
map-marker Lake In The Hills, Illinois

Molly Maid House Cleaning Service Review

They suck.. I hate Molly Maids.. The Ruin my floors.. Plus they fire great workers too.. I had a team specifically for me.. The office never notified me about another team coming to my house.. I was upset so I called them and they told me they fired an employee.. Why would u tell me that!!.. I never had a problem with team 1
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Reason of review:
Bad quality
Anonymous
map-marker Englewood, Colorado

Molly Maid - House Cleaning Service Review from Englewood, Colorado

Molly Maid services has been cleaning my house for 10 ish years and they have repeatedly stolen things. They have stolen expensive makeup and expensive, wireless speakers! Watch out for some of their employees.

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Reason of review:
Poor customer service
1 comment
Guest

if they were steeling and you were aware of it... WHY did you continue their services?????

that makes no sense... no matter what they should have been out after the first time you knew of them steeling ...................................................................................................................................................... ....................................

............................... ..........................no no no no no no no nono no no no no no no no

Anonymous
map-marker Colorado Springs, Colorado

Molly Maid

First of all NO ONE called me to set up time when team would be at my home. I was not at home and received a call that they were waiting for me.

I arrived at home 9:15 a.m. Every single item that they cleaned was moved and NOT put back where it was. I was told they could not move appliances out, so I MOVED them and she cleaned behind them. They were done at 11:15.

$80/hour times 3 is $240?? RIGHT??? I was CHARGED $300. I called and left message last Saturday, no one retired my call.

I called today and spoke to woman who told me I was charged for WAIT TIME? What? If someone would have called to schedule appointment I would have been here.

Supposedly tomorrow my credit card will be reimbursed. It better be.

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Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Tamworth, England

Molly Maid House Cleaning Service Review

£180...& they were like the "S.A.S" IN & OUT LEAVING A TEAIL OF DESTRUCTION. ...WINDOWS NOT CLEANED LIKE I WAS PROMISED. ... gave my house a quuck "cat lick" then gone..not using these again
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Reason of review:
Bad quality
Jema Iup
map-marker Orlando, Florida

Unsatisfied with Care or service

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Updated by user Jun 05, 2016

I have never heard back from them at all. The do NOT seem to care about return service at this branch.

They apparently have enough customers and do not wish to grow or keep those they HAD happy.

Done with them completely. I have already put in a request at another...

Original review May 06, 2016
The branch where I now live does not seem interested in their clients satisfaction. Easy to reach surfaces, such as table tops have dust remaining in the center only an hour after a visit.

Sliding glass door tracts have dust and spider webs, indicating they were not vacuumed, right after a visit. Baseboards are not touched and candles are not dusted. Maids take personal calls - I work from a home office and find this distraction may be the cause of a lead maid to not be attentive to their assistant or basic cleaning in a reasonable time frame. When I called to have different maids I never received a call back.

When I called the offices they were unconcerned. When I informed them that I would no longer be a client I was told "thank you for calling" and they hung up.
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Cons:
  • No followup on bad service
  • Poor customer service
  • Lack of interest in an unhappy client
Reason of review:
poor service & poor cleaning

Preferred solution: I replied to an email review for services and expressed my complaint, it went unattended. I will be changing companies. Unless you change your owner in this area there is no solution.

Elita Lyr

Ruined my cabinets Sarasota Fl

Molly Maid - Ruined my cabinets  Sarasota Fl

Aside from the fact that they didn't clean my kitchen sink and windows were streaked and fingerprints were all over my kitchen table , my new kitchen cabinets are now scratched looking where they cleaned them. I called and they sent a girl here to access the problem.

She told me there is nothing they do and they are not cabinet people. They use micro fiber rags and it could not have happened ! Well I am standing there showing her it did happen! I clean my cabinets all the time and I use a micro fiber rag and they don't look this way!

She told me they use a de greaser. And it looks more like it dull and scratched!! I askeher have the boss call me when she got back to the office yesterday. No phone call as of yet!

We all know how much kitchen cabinets are new!

I am so pissed off ! ( they are dark espresso so it is very noticeable to me now)

I clean my own home and should have never trusted anyone !

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Cons:
  • Them not taking responsibility for their damage
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Rogers, Arkansas

You DON'T get what you pay for! - NW Arkansas

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Services promised in the initial consultation for weekly cleaning were not provided by the cleaning agents. We were told by the first pair of cleaning agents that our home was clean enough already and they were "supposed to do the blinds" but they were not going to do those or wipe down our washer / dryer because they were already clean. These same agents came in complaining about the 6 hour job they had just completed. It was clear that they did not want to do the work necessary to clean our home as promised. They missed detail areas like windowsills, dust webs, fireplace mantle, back of the garden tub as well as obvious areas like outside of toilet, outside of fridge, inside and outside of microwave, dining room table placemats and centerpiece were merely wiped around and not under or cleaned thoroughly, etc. When called for a review of services the next day I noted a list of everything not done with and was courteously promised the situation would be corrected. The following week, a new team was sent out along with a quality control inspector. This team seemed much more professional and did a much better job. However, there were still some details missed like thoroughly cleaning the wood bedroom furniture, the ceiling fan lights, ceiling and baseboard dust webs and general dusting. Our stainless steel refrigerator was cleaned but still looked terrible. The method of cleaning used was to merely put product on a rag and wipe the outside leaving it streaky, spotty and not getting it clean. When called for a review the next day I mentioned that we liked this team and would like to have them back. Our thinking was that we could go over some of the detail misses and the team would get more familiar with our home with regular cleaning and it would get better. I also mentioned that I used our personal spray stainless steel cleaner directly on the outside of the refrigerator after the team left and it looked like new - and that I would like that method used on it for future cleanings. The next week, the same team was not sent as requested. They did a worse job than the first team! Again, blatant misses on the outside of toilet, inside of microwave, hair and dirt remained on the tile floors, dust in obvious places like nightstand, dining room table piece, glass tables and decor in living room, back of garden tub and the list goes on. This team left a used glove behind on my nightstand. Then they moved so fast to get out of the house that they were packed up before even speaking to us or asking us to look around... they were in such a hurry to leave we had to stop them to give them the check. There was no follow up phone call this time to check on our satisfaction. We were done at that point. With the cost of monthly services being more than our brand new car payment, we truly expected a much better experience with Molly Maids. At the very least, we expected the cleaning services that were promised in writing at our initial walk through and consultation. Instead, we ended up spending our time going back and cleaning the areas that we paid to have cleaned. It makes us feel like we should be demanding a refund!
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Pros:
  • Initial move in clean
Reason of review:
Poor customer service
Anonymous
map-marker Cantonment, Florida

Molly Maid Work Experience Review

The molly maids of northwest florida. Do not work there. I am a former employee they rip people off. And when you leave they give your future employers a bad recomendation.
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Anonymous

Bonded and insured" should be removed from their advertisement.

We had Mollymaid for years until last year.Over a few vista we were robbed by Molly Maid employees because we were missing brand new jewelry and alcohol just purchased the final visit . The company does not stand behind their claims of insured and bonded.

We called the police, the cleaners were questioned and one refused to answer any, the other abruptly quit. We called Molly Maid's insurance company who stated unless the cleaners were charged and convicted there is no claim and to claim through our own insurance. So we have contacted a lawyer, it's over five thousand dollars. Thi company throughout the process were totally disinterested and found it to be an annoyance and did not even care we were twenty year clients.

So, we are proceeding with another way. Left at the side of the road in Unionville.

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Loss:
$5000
Cons:
  • Lack of interest in an unhappy client
Reason of review:
indfference to theft

Preferred solution: Have their insurance company compensate for our loss.

Solimar Slm
map-marker Hurst, Texas

Molly Maid - Cleaning Service Review from Hurst, Texas

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I'm Jerry Moore on March the 10th I had Molly maid come my new home to clean before I moved in on the 11th of March. The floors where still wet when they left and I thought ok but the next morning when my wife and daughter arrived ahead of the movers, the floors where still dusty, see we had travertine tile floors put in and there was a lot of dust, that is why I wanted base boards and floors clean and a wipe down of cabinets and bath rooms.

Called Molly maid on the 11th told me they would have someone out in an hour, they where late and when they showed the movers where already moving in.

One of the women came in took her hand wiped the floor and hand was white with dust needless to say they could not correct the problem then, but when called on issue talked to the manager she said that was tough they have a 24 hour rule. Shure would not do anything with this company and would not recommend any one else to do anything with the company they do not stand for the work they do.

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Reason of review:
Bad quality
Anonymous
map-marker Bentonville, Arkansas

Terrible and over-priced

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The four ceiling fans were not cleaned. The ceilings were not cleaned. The walls were not cleaned. These were all things that were listed as things they would clean when I initially called to set up an appointment. $180 for 3 hours is ridiculous. I am disabled and I feel that I was taken advantage of in retrospect. I would not recommend this company to anyone. When they called and asked how the visit went, I informed them about the fans and was told "Hmm that is unfortunate."
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Cons:
  • Over-priced
Reason of review:
Bad quality
Anonymous
map-marker Winkfield Row, England

Molly Maid Cleaning Service Review

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Molly maid franchise sunninghill sunnigdale and Ascot are awful. Dirty cleaners, smokers. Expensive service. Didn't clean well at all, had to be pointed specific areas and jobs. Company does not offer apology just keep repeating that they can send cleaners back to do it again. Why would you want bad cleaners back in your house?!
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Reason of review:
Bad quality
Anonymous
map-marker Benton Harbor, Michigan

Told one price - given another!

I was told that my spring clean would be $75.00 an hour. I booked the appt. The day before they were to come I got a call saying they would be there on time with a team of three. I said ok. They came and stayed two hours and left a bill for $225.00. I called to say they must have the math wrong and she said no $75.00 is for a team of two. I responded no one told me it would be more with a team of three and the new price was not told (or I would have limited it to one hour cleaning max). She just said, "well with three its 112.50 an hour." The house looked pretty good but not $225.00 good. I will not be using them again.
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Reason of review:
Pricing issue
Anonymous
map-marker Minneapolis, Minnesota

Fool me once...

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Fool me once, shame on you; fool me twice, shame on me.

I should have known better than to hire from this pool of ineptitude again. I used them for a few months last year, but eventually cancelled my subscription service after they repeatedly left my house with the door to my front closet closed - the closet where I keep the two very obvious litter boxes for my cats. They had also had to come back multiple times and redo their poor cleaning efforts.

So recently I really needed some help getting my house clean before some overnight guests arrived, and I called them back for a single, focused visit ("please, just clean the bathrooms thoroughly and scrub the floors"). When I get home on the evening of their cleaning, I once again find my front closet door closed (despite an assurance from the manager that this was noted as a request in my file). And when I head upstairs, all I can smell is ***, as one of my cats couldn't hold it and laid a big messy job on the carpet under my dining room table. It's a simple instruction: DO NOT CLOSE THE FRONT CLOSET AND BLOCK THE LITTER BOXES!!

I will never EVER do business with these *** again. Ever.

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Cons:
  • Unable to follow direction
Reason of review:
Bad quality

Preferred solution: Price reduction

Anonymous
map-marker Rogers, Arkansas

Molly Maid House Cleaning Review from Rogers, Arkansas

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Molly Maid House Cleaning Review from Rogers, Arkansas
Molly Maid House Cleaning Review from Rogers, Arkansas - Image 2
Molly Maid House Cleaning Review from Rogers, Arkansas - Image 3
Molly Maid House Cleaning Review from Rogers, Arkansas - Image 4

Horrible! Worst $200 I have ever spent.

Scheduled at 1, showed at 10! Ringing and knocking! All we heard was we don't do that. Was in my home for 3 hours!

That's the quality of cleaning. No! Lady used a hose on her vacuum for over 10 minutes to pick 2 leaves up in living room. I have 30 more pictures.

Never even touched my room, or bathroom! Times up times up no finish u clean no more time.

I could of paid a child half that and would received more for my money. I want my money back now!

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Reason of review:
Bad quality
2 comments
Guest

Sounds like you could have been stalking them. I'm in the business, and we call certain clients stalkers.

They follow you room to room, correcting you, pointing out things you missed (but haven't gotten to yet), giving a million directions all at once, then changing them. Friendly advice for your next cleaning: either don't be home, or stay in a room and don't talk to them until they leave.

The results will be amazing. It is annoying to us to have clients over our shoulder, and stressful.

Guest
reply icon Replying to comment of Guest-1086843

Sounds more like unprofessional service than stalking. This service costs a lot of money and you should be getting what you pay for, not untimeliness, excuses and a poor job!

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