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1.5 Based on 60 reviews
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  • Customers like
    • Lead guy who cleaned the windows was great 1
    • Nice job on the bathrooms and living room 1
    • courteous Employees 1
  • Customers don't like
    • Horrible cleaning job 10
    • Poor customer service 5
    • Poor service level 5
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Under no circumstances should you use this franchise!! They caused a flood in our cottage and after three months of emails, insurance adjuster and contractors quotes they are denying responsibility. They cleaned on Tues and when we arrived on Fri the cottage was flooded and the water was still overflowing in the toilet. When they provide a quote stating fully insured and bonded, they DO NOT stand behind their advertising. Our quote came in at... Read more

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The following items were stolen from my home. 1 - A back scrubber from the upstairs bathroom. 2 - A toilet snake from the same. Theft discovered when I wanted to unclog a toilet. 3 - A small red battery portable clock from an adjacent room. 4 - The latest and the theft which prompts me to send this in: my entire collection of state quarters. I looked for it when I wanted to compare a quarter in excellent condition with what I had. Collection... Read more

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Would not rehire. I had them come do the windows and fixtures. One guy was great and the other was "in training" and did a poor job. I've been having to redo the work. Also had them come clean the house before we moved in. Shower was not cleaned at all. Details were missed. Not impressed. Would not rehire. I had them come do the windows and fixtures. One guy was great and the other was "in training" and did a poor job. I've been having to... Read more

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Very poor cleaning, poorly equipped, poorly trained, chatting most of the time, not delivered at time promised, borrowed cleaning tools that were not returned, poor value. No response to several calls in. Annoying answering service repeatedly asking me the same questions. I will never use them again. Very poor cleaning, poorly equipped, poorly trained, chatting most of the time, not delivered at time promised, borrowed cleaning tools that were... Read more

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We made an online inquiry with the local Molly Maid in Brampton Ontario and did not hear back. I called and the owner responded quoting an hourly rate of $90 plus taxes. I said We needed just one hour's service as the house would be empty and only the restrooms and floors would need cleaning. Later on in the day he emailed me stating they did not have the time slot for the day so I called back and said it was fine we would find some other... Read more

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My family hired Molly Maid to clean specifics rooms, but they don't seem to know which ones to clean still. I came home to find my bedroom (a room not meant to be touched) clean. This would seem like a good thing, but it is not. Many things in my room were misplaced or completely missing, including personal items. I feel like my privacy was taken away by these maids and I'm upset about it. I never trusted them from day one and this experience... Read more

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I worked for mollymaids for a short time. The owner of the business is just about the money. I got sacked via phone the day after i handed in a sicknote for depression. No notice period or anything

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I had recently had surgery and could not do my usual housekeeping chores, so I set up a cleaning appointment with Molly Maids. I wanted three baths cleaned, tile floors mopped, and carpets vaccumed. They did a horrible job cleaning the showers in the bathrooms, and my son had to re-mop the tile floors after they left. They left sneakers tracks all over the kitchen floor as they did not wear protective booties. I paid 200.00 and informed... Read more

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Very races ppl to work for making racial slurs about blks

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I submitted an online request. I was called back and booked an appointment on my moving day. Nobody showed up at the appointed time, I had a filthy house to move into. I tried to call the local office and they were "unavailable" for the 4 hours I called repeatedly. I kept getting thrown to the Toronto office who couldn't help. I was told they would let the Nanaimo office my concerns and have them call me back. 2 days later I have yet to... Read more

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