Molly Maid Complaints and Reviews

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Molly Maid
Main address: 38 W. Main St. 07621 Bergenfield NJ
201-387-6787, 201-387-6788, http://www.mollymaid.com/local-house-cleaning/nj/northeast-bergen-county/your-feedback.aspx
  • 32 complaints
  • $3.1K claimed losses
  • $98 average
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  • 21 hours ago
  • Cleaning Services
  • Cleveland, Ohio
  • Unsatisfied Maid Service
  • 3

I requested a thorough cleaning of my house and was given a free estimate. Two ladies came in to work and spent 2 1/2 hours cleaning one bathroom and two bedrooms. They obviously ran out of their allotted time. After they left I found cobwebs - grime on the stove that one of them spend a good 45 minutes on. They did not get a chance to wipe down furniture or cabinets. The floors were done so... Read more

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  • 2 days ago
  • Maids
  • Indianapolis, Indiana
  • Maid Service
  • 1
  • 11

I had been a customer of this Molly Maid (Molly Maid of South & West Indy) for over 10 years. One Thursday (this was the day Maid came to clean my house) I came home, I immediately noted nothing was cleaned. Then, I noted a note from Molly Maid on my counter top with untouched my check. It says that: they came to my house but due to the strong cat's odor, they couldn't clean. They also... Read more

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  • Jul 02
  • Maids
  • Oakville, Ontario
  • Horrible Work
  • 1
  • 9

Completely inadequate! Horrible work! Missed even obvious stuff! Then charged more than agreed to on my credit card! Read more

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  • Jun 27
  • Maids
  • Rochester Hills, Michigan
  • Cleaning Service
  • 23

Two members of the Rochester Hills, MI office, arrived at our home 20 minutes late for the first cleaning, they were questioned they came back down about lateness without providing a phone call to inform us that they would be late. Upon their non acceptable response they were directed that they must inform us when they would be late of the contracted time. When they were directed to the upstairs... Read more

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  • Apr 30
  • Cleaning Services
  • Atlanta, Georgia
  • Cleaning Service
  • 54

Needed a cleaning service cause I work late every night due to our business. Called Molly Maid , (seemed like a good company) the guy that gave me an estimate really convinced me and walked through all the stuff they would do. The day came and the ladies were very nice and seemed they new what they were doing. They came in with a nasty vacuum that was leaving dirt instead of picking up dirt... Read more

Was this review helpful? 3 0

  • Jan 31
  • Cleaning Services
  • Bad Cleaning Service
  • 1
  • 155

I decided to use Molly Maids on Staten Island, for the very first time, and thank GOD it will be the last time. The telephone & cleaning staff leaves a LOT to be desired. The very first visit they gave me a time of 1-3 and showed up at 9am with NO call. When they were here, i noticed she was using a vacuum that wasn't working, and her co-worker had to explain how to use it, so 45... Read more

Was this review helpful? 1 0

  • Dec 10, 2013
  • Household Services
  • Customer Service
  • 3
  • 133

I get a call at about 8 am from Angie at the Easton PA location , to tell me that the cleaners were on their way to my address. Now my address is a home and the upstairs there are three offices in which I run my social media website out of. One my family members was very ill that day and we had a lot going in the office that morning so i called her back to cancel. She starts flipping out on me... Read more

Was this review helpful? 1 2

  • Nov 28, 2013
  • Cleaning Services
  • Maid Services
  • 1
  • 205

the team of 2 showed up and in less then an hour and a half tell me they were done....in my opinion they never started... while they were hear a supervisor stopped by and even she told them to redo the bathroom downstairs to which both workers said they already did ....so if the supervisor said to redo it you know it was not done correctly....as they were leaving i tried to question them about... Read more

Was this review helpful? 3 3

  • Nov 24, 2013
  • Maids
  • Palm Beach Gardens, Florida
  • Maid Services
  • 113

I payed them a 150$. Only bc I called and find d out they were going to charge me 300$ an empty apart 1/1. The only thing they cleaned in 2.5 hrs was fridge, bathroom and half assed mopped floors. I had to reclean my apart after they supp cleaned it. I called to complain at local off and lady said bc there wAs a confussion w quotas they stayed for free for 30 more min and have no idea what they... Read more

Was this review helpful? 0 0

  • Nov 21, 2013
  • Household Services
  • Disrepectful Owner
  • 1
  • 135

Had Molly maids out to clean house after construction, house is empty so no furniture to move. Clean windows, closets, bathrooms,2 refrig. Told them everything I needed. Showed them the shudders in the dinning room were really bad. I had to have her go over bathrooms 2 times. She got an attitude with that. Then I had her do shudders again cause they still too were dirty. I went to look at them... Read more

Was this review helpful? 4 4
 
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