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1.6 Based on 53 reviews
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  • Customers like
    • Initial move in clean 1
    • Nice job on the bathrooms and living room 1
    • courteous Employees 1
  • Customers don't like
    • Horrible cleaning job 10
    • Poor service level 5
    • Poor customer service 4
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£180...& they were like the "S.A.S" IN & OUT LEAVING A TEAIL OF DESTRUCTION. ...WINDOWS NOT CLEANED LIKE I WAS PROMISED. ... gave my house a quuck "cat lick" then gone..not using these again

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I was very pleased with Team #6 they are right on schedule work quickly did an awesome job on my bathrooms my mirrors my Upstairs Downstairs was very pleased with their service and I am requesting for team #6 to come back weekly

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Molly Maid services has been cleaning my house for 10 ish years and they have repeatedly stolen things. They have stolen expensive makeup and expensive, wireless speakers! Watch out for some of their employees.

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The molly maids of northwest florida. Do not work there. I am a former employee they rip people off. And when you leave they give your future employers a bad recomendation.

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First of all NO ONE called me to set up time when team would be at my home. I was not at home and received a call that they were waiting for me. I arrived at home 9:15 a.m. Every single item that they cleaned was moved and NOT put back where it was. I was told they could not move appliances out, so I MOVED them and she cleaned behind them. They were done at 11:15. $80/hour times 3 is $240?? RIGHT??? I was CHARGED $300. I called and left... Read more

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We had Mollymaid for years until last year.Over a few vista we were robbed by Molly Maid employees because we were missing brand new jewelry and alcohol just purchased the final visit . The company does not stand behind their claims of insured and bonded. We called the police, the cleaners were questioned and one refused to answer any, the other abruptly quit. We called Molly Maid's insurance company who stated unless the cleaners were charged... Read more

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The branch where I now live does not seem interested in their clients satisfaction. Easy to reach surfaces, such as table tops have dust remaining in the center only an hour after a visit. Sliding glass door tracts have dust and spider webs, indicating they were not vacuumed, right after a visit. Baseboards are not touched and candles are not dusted. Maids take personal calls - I work from a home office and find this distraction may be the... Read more

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I was told that my spring clean would be $75.00 an hour. I booked the appt. The day before they were to come I got a call saying they would be there on time with a team of three. I said ok. They came and stayed two hours and left a bill for $225.00. I called to say they must have the math wrong and she said no $75.00 is for a team of two. I responded no one told me it would be more with a team of three and the new price was not told (or I... Read more

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Molly maid franchise sunninghill sunnigdale and Ascot are awful. Dirty cleaners, smokers. Expensive service. Didn't clean well at all, had to be pointed specific areas and jobs. Company does not offer apology just keep repeating that they can send cleaners back to do it again. Why would you want bad cleaners back in your house?!

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Molly Maid House Cleaning Service Review from Billerica, Massachusetts
1 of 8

I am extremely disappointed in my Molly Maids house cleaning. When I called to request a cleaning, I told the woman I spoke with my fiancé and I were moving into a house we bought and since there was a family who lived there before, I wanted a thorough cleaning so I would not have anything dirty left behind by the previous owners. The woman said they do not clean windows, which was fine, but they would do everything else; clean the windowsills,... Read more

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