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  • Customers like
    • Initial move in clean 1
    • Nice job on the bathrooms and living room 1
    • courteous Employees 1
  • Customers don't like
    • Horrible cleaning job 10
    • Poor service level 5
    • Poor unethical practices 3

I was told that my spring clean would be $75.00 an hour. I booked the appt. The day before they were to come I got a call saying they would be there on time with a team of three. I said ok. They came and stayed two hours and left a bill for $225.00. I called to say they must have the math wrong and she said no $75.00 is for a team of two. I responded no one told me it would be more with a team of three and the new price was not told (or I would have limited it to one hour cleaning max). She just said, "well with three its 112.50 an... Read more

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Molly maid franchise sunninghill sunnigdale and Ascot are awful. Dirty cleaners, smokers. Expensive service. Didn't clean well at all, had to be pointed specific areas and jobs. Company does not offer apology just keep repeating that they can send cleaners back to do it again. Why would you want bad cleaners back in your house?! Add comment

Molly Maid - Review in Cleaning Services category from Billerica, Massachusetts
1 of 8

I am extremely disappointed in my Molly Maids house cleaning. When I called to request a cleaning, I told the woman I spoke with my fiancé and I were moving into a house we bought and since there was a family who lived there before, I wanted a thorough cleaning so I would not have anything dirty left behind by the previous owners. The woman said they do not clean windows, which was fine, but they would do everything else; clean the windowsills, wash the floors, clean the refrigerator, oven, the bathrooms and tubs, the baseboards and wipe down... Read more

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Well it definitely got they're attention, the came on back out and took care of redoing the floors. They also gave a call to check if it was done to my liking, still would not recommend them to any one else Add comment

The four ceiling fans were not cleaned. The ceilings were not cleaned. The walls were not cleaned. These were all things that were listed as things they would clean when I initially called to set up an appointment. $180 for 3 hours is ridiculous. I am disabled and I feel that I was taken advantage of in retrospect. I would not recommend this company to anyone. When they called and asked how the visit went, I informed them about the fans and was told "Hmm that is unfortunate." Read more

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Review about Molly Maid House Cleaning from Mesa, Arizona
1 of 4

1st off I only hired them because I was told, "One person will clean the kitchen. One person will vacume, One person will clean the bathrooms and one person will dust." so I was lead to believe 4 people would show up for 5-6 hours so when 2 showed up I called and they said they only have groups of 2. I already had day care set up and had all my errands run, I didn't want to cancel and find another cleaning crew. Then at 3 I left to drop my car off. They said they be there till 5. I came back at 3:45 and they were gone. And stuff wasn't done.... Read more

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Molly maid is the worst company to work for.. They scandalized your name and talk bad about other employees.. Melva Floyd is the worst boss Add comment

I'm Jerry Moore on March the 10th I had Molly maid come my new home to clean before I moved in on the 11th of March. The floors where still wet when they left and I thought ok but the next morning when my wife and daughter arrived ahead of the movers, the floors where still dusty, see we had travertine tile floors put in and there was a lot of dust, that is why I wanted base boards and floors clean and a wipe down of cabinets and bath rooms. Called Molly maid on the 11th told me they would have someone out in an hour, they where late and when... Read more

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Molly Maids damaged my countertop and refused to repair it. This company claims to be licensed and bonded but refuses to perform a simple repair like this that is their fault. Their made advised that the company would be responsible for the damage. However, the so-called mamager refuses to take responsibility for this. To add insult to injury, they did not even have the courtesy to look at the damage and relied on a picture to make the determination. What an insult. Read more

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I had the service about 4 times. The first 2 times I was very pleased with the work and referred friends to them. The third time it was just okay but the fourth time- after 2 and half hours I had to ask them to leave. They only had to clean 1 bedroom, 1 office, 2 baths and a joining living room dining rm. I picked up all rugs and put all clutter away. They had empty counters and and no clutter and after 2 hrs the floors, the refrigerator and other items still not done. I cannot tell you what they did do for 2 hrs. Mona, the supervisor... Read more

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