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    • Horrible clean job3
    • Poor service2
    • Their customer service1

  • Jun 29
  • Cleaning Services
  • Portage, Michigan
  • Cleaning Service Appointment
  • 51
  • REVIEW RATING 4/5

The maids were fine. They showed up much earlier (a few min. before 9 AM) than was originally discussed on the phone (early afternoon). I was luckily home. I emailed the booking person. She gave a weak non-apology and made some excuse about how they can't schedule for times. I wrote back saying that the response didn't make any sense because I received a reminder call as well as discussing early... Read more

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  • Jun 20
  • Cleaning Services
  • South Windsor, Connecticut
  • Staff
  • 115
  • REVIEW RATING 4/5

I arranged for 2 girls to clean for 2 hours and they sent a third girl for the 2 hours. My weekly cleaning woman could clean my whole house in 4 hours and it was spotless, can not say that for Molly Maids, bathroom tile in shower and tub areas was left with spots, smudges from the cleaner, they did not clean the entire tiled area. Kitchen floor half done, pet dishes left in place and washed... Read more

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  • Jun 12
  • Cleaning Services
  • House Cleaning
  • 1
  • 1
  • 323
  • REVIEW RATING 5/5

We have a 3 week old and a 1 year old in the house. We needed help with cleaning the bathrooms and mopping the kitchen floor. That's why we called the "professional" cleaning service - Molly Maid. Apparently they don't clean bathrooms that really need cleaning. The qtips and dried banana (compliments of the 1 year old) on the floor were turned into "maggots and cat ***" as the two cleaners called... Read more

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  • Jun 12
  • Cleaning Services
  • Dallas, Texas
  • House Cleaning
  • 86
  • REVIEW RATING 4/5

Came to give an estimate. Noticed right away haw standoffish she was,as if mu house was notgood enough. Told her my health was failing and i needed house cleaned for sale. Said and did not need detailed clean as house would be sold as fixer. (HUGE MISTAKE). Kitch, live, and bath. All very small rooms. Said i needed Spring clean pack. 2 grls. 3 hrs. $125 per hr. Shocked! I was tired and ill, she... Read more

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  • May 23
  • Cleaning Services
  • Iowa City, Iowa
  • House Cleaning
  • 266
  • REVIEW RATING 4/5

I happened to see one maid scrub toilet with the micro clothes they are required to use, she rinsed it in toilet the proceded to clean my vanity. A couple of monthes later a different maid told me they were issue 2 clothes and had to wash them every night at home. I doubt this seldom gets done. From now I will provide cleaning cloths, and products. I have no more words. I don't need a hundred... Read more

Was this review helpful? 1 0

Horrible cleaning service. Not clean after the service. Still dusty and charged $280 for a 1500 sq foot home. Only one person worked and the other person was deinking soda the whole time. Add comment

  • May 14
  • Cleaning Services
  • Maids Cleaning Service
  • 230
  • REVIEW RATING 5/5

Not only do these maids come into your house ALWAYS rushing, they miss main dusting areas; forget to mop obvious floors; and then lie and turn in frivolous reports on YOUR business. When you ask them kindly to come back and re-clean a particular area that they have missed, they might ... but with a serious attitude. They also use up ALL of YOUR cleaning supplies instead of their own! I would... Read more

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  • May 13
  • Cleaning Services
  • Lexington, Kentucky
  • Cleaning Service
  • 2
  • 2
  • 148
  • REVIEW RATING 4/5

Difficult to work with from all angles. Cleaners were hesitant to take direction on-site and would ask me to make the request for common clean things agreed upon at the original estimate (like putting clean sheets on my daughters bed) through the dispatcher. So I reached out to dispatcher and they would take weeks to get back in touch. I used their service for almost 2 years bimonthly as I was... Read more

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  • May 05
  • Cleaning Services
  • Hollywood, Florida
  • House Cleaning
  • 1
  • 1
  • 336
  • REVIEW RATING 5/5

I had a really bad experience with this company. An agent came to my house and gave me an estimate, which I thought was very good and made an appointment for service. The day of the service the ladies arrived an hour late. All the time the two were talking on their cell phones, this made the 2 1/2 hours that the agent estimated, a 4 hours work (and they charged my credit card that extra time).... Read more

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  • May 05
  • Cleaning Services
  • Houston, Texas
  • Deep Cleaning
  • 2
  • 2
  • 232
  • REVIEW RATING 4/5

I called and asked for a cleaning for a day. They came at 8:23 a.m. and were finished at 12:00. They talked for about 15 minutes of that time. I was told they were bringing all products. They brought spic n span and comet, so I had to let them use my products. They charged more than they had said on the phone and when I talked to Molly Maids, they said it was a deep clean. They didn't clean... Read more

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